Globaleye

Code of Ethics

The Code, which is modelled on the Chartered Insurance Institute's framework, sets down the principles which all Globaleye employees follow in the course of their professional duties.

  • Comply with the Code and all relevant laws and regulations

    1. All Globaleye employees must comply with the Code and all relevant laws and regulations.

    This includes but is not limited to:

    1.1   dealing with regulators in an open, clear and co-operative manner;

    1.2   ensuring that all correspondence and queries from regulators, and others acting on their behalf, are dealt with promptly, courteously and not in a vexatious or frivolous manner;

    1.3   working not only within the law but also within the spirit of the law;

    1.4   if within the employee's control, ensuring Globaleye is suitably regulated and has effective compliance arrangements;

    1.5   ensuring, where required, all employees are individually authorised or regulated and qualified;

    1.6   reporting any breaches of the Code to Globaleye.

  • Act with the highest ethical standards and integrity

    2. All Globaleye employees must act with the highest ethical standards and integrity.

    This includes, but is not limited to:

    2.1   being honest, trustworthy and open;

    2.2   being reliable, dependable and respectful;

    2.3   not taking unfair advantage of a client, a colleague or a third party;

    2.4   not bringing the financial services industry or Globaleye into disrepute whether through their actions in work or outside of work; directly or otherwise

    2.5   not offering or accepting gifts, hospitality or services which could, or might appear to, imply an improper obligation;

    2.6   promoting professional standards within the industry;

    2.7   encouraging their organisation to produce an ethical code; and

    2.8   operating both professionally and in a financially responsible manner.

  • Act in the best interests of each client

    3. All Globaleye employees must act in the best interests of each client.

    This includes but is not limited to:

    3.1   basing decisions on a clear understanding of client needs, priorities, concerns and circumstances;

    3.2   providing clients with accurate information, which is needed for the client to make an informed decision provided that information is not confidential to another client;

    3.3   making sure promises given to clients about a product’s performance and the after sale service are true;

    3.4   respecting confidential information of clients, former clients and potential clients;

    3.5   ensuring that confidential information from work, is not used improperly and/or to any personal or business advantage;

    3.6   turning down work where a conflict of interest exists between the employee or Globaleye and the client; and

    3.7   refusing to act where a conflict of interest exists, save where acting in these circumstances is expressly permitted by a regulator.

  • Provide a high standard of service

    4. All Globaleye employees must provide a high standard of service.

    This includes but is not limited to:

    4.1   communicating with each client in a way that is accurate and straightforward and expressed in a way that the individual client can understand;

    4.2   being transparent about fees and other costs;

    4.3   making sure reasonable steps are taken to ensure all advice is accurate and suitable for the individual client;

    4.4   obtaining and providing clear information before, during and after the point of sale;

    4.5   ensuring adequate and correct records are kept;

    4.6   acting with skill, care and diligence;

    4.7   acting only within individual ability and authorisation and seeking help where necessary;

    4.8   ensuring individual knowledge and expertise is kept up-to-date and relevant for work including meeting any Continuing Professional Development (CPD) requirements;

    4.9   ensuring any subordinates have appropriate training and supervision and contributing to their learning and development; and

    4.10  if it is within the individual's control, making sure Globaleye has a clear written complaints procedure which is followed.

  • Treat people fairly regardless of race or racial group; gender or sexual orientation; religion or belief; age; and disability

    5. All Globaleye employees must treat people fairly regardless of:

    • race or racial group
    • gender or sexual orientation;
    • religion or belief;
    • age;
    • disability

    This includes but is not limited to:

    5.1   obeying the equality and diversity laws in the country of employment;

    5.2   treating each person as an individual;

    5.3   challenging and reporting unlawful or otherwise unfair discriminatory behaviour and practice;

    5.4   always acting openly and fairly and treating employers, employees, colleagues, clients, potential clients and suppliers with equal respect and opportunity;

    5.6   making reasonable adjustments to assist people with disabilities or particular needs you may deal with at work;

    5.7   if it is within the individual's control, making sure processes and procedures do not discriminate.